Privacy policy

Classical Opera is committed to protecting the personal information that we collect from you. The following privacy policy explains how we use this information and what we do to ensure that your data is protected.

1. The information we collect and how we use it

1.1. When you make a donation or purchase Classical Opera membership or merchandise through our website, we need to collect your name, postal address, email address, telephone number and credit or debit card details.

You may request a copy of the information that we hold about you at any time by emailing or by calling 020 8846 9744.

1.2. This information is then used by us for the following purposes:

  •  to process your payment;
  • to dispatch your order to you;
  • in the case of Classical Opera memberships, to send you details of your membership and updates about our concerts and events;
  • from time to time, to inform you about opportunities to support our work;
  • to process and respond to your general enquiries.

1.3. We may also use your information to analyse our customer, audience and membership demographics, but any information provided to 3rd parties in this respect will not include any data by which you can be personally identified.

1.4. If you have joined our email and/or postal mailing list, we will use your email/postal address to provide you with information about our concerts and events and any other services or products that we think might be of interest to you. You can unsubscribe from our email mailing list at any time by clicking the ‘Unsubscribe’ link found at the bottom of all our emails. If you wish to unsubscribe from our postal mailing list, please email us at or call us on 020 8846 9744.

2. How we protect your information

Classical Opera is a registered data user under the Data Protection Act 1998. We observe the following procedures to ensure that your personal information is stored securely:

2.1. All payments made through the Classical Opera website are submitted directly to our payment provider (Braintree Payments, a PayPal Service), which ensures your data’s security by encrypting your credit/debit card details. At no point in this process will Classical Opera’s staff see your unencrypted card details.

2.2. In the event that you provide your card details verbally to a member of Classical Opera’s staff (for example, when making a payment over the telephone), such details will be entered manually into Classical Opera’s Braintree Payments portal and submitted for processing (after which time they will only be available to Classical Opera in their encrypted form) and will not be recorded in any other way.

2.3. Personal information such as name, address, email address and telephone number will be shared only with those members of staff who require access in order to fulfill the obligations of their employment with Classical Opera and provide you with the best customer service possible.

2.4. All Classical Opera hardware is protected by anti-virus and anti-spyware software.

2.5. We do not give or sell your data to 3rd parties without your prior consent unless it is necessary to so in order to provide a service that you have requested or to comply with the law. 3rd parties with whom we will share your data are limited to:

i. Braintree Payments (a PayPal Service), who require your personal information in order to process payments that you make via our website;

ii. Service providers who process data on our behalf and on our instructions (for example, mailing houses); and

iii. Credit reference agencies, fraud protection agencies and other such organisations, with whom we are legally obliged to share any requested information.

2.6. Classical Opera strongly discourages you from sharing your personal information and/or credit/debit card details in any written form, including but not limited to e-mail. Should you choose to share your personal information and/or card details with Classical Opera in this way, Classical Opera will not be liable for the interception and misuse (whether fraudulent or otherwise) of such information by third parties.

2.7. In addition to the above, all payments made through our website or through PayPal are subject to the PayPal Privacy Policy.

3. Sale of business

If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business subject to terms of confidentiality no less onerous than contained in this policy.

4. Updating your details

We endeavour to ensure that all personal information held by Classical Opera is up-to-date and correct. If any of your details change, please notify us by emailing or by calling 020 8846 9744.

5. Your consent

By submitting personal information to us, including sensitive personal information, you consent to the use of that information as set out in this policy. Before submitting personal information on behalf of any other individual, you must obtain their prior consent. Classical Opera accepts no liability for damages brought against you by the individual in question should you share his/her personal information with us without their prior consent.

If we change our privacy policy we will post the changes on this page so that you may be aware of the information we collect and how we use it at all times.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.


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You can turn cookies off my changing the settings in your browser. However, this may affect the performance of our website.

We use the following types of cookies on our website:

  • Session cookies allow us to track items that you have placed in your shopping basket, allowing you to browse the site in your own time and return to your shopping basket when you are ready to pay. These cookies expire when you leave our website.
  • Persistent cookies remain on your browser for the lifetime of the specific cookie. They allow us to analyse how our visitors are using our website, identifying effective content and helping us to understand our audience demographics.
  • We also include cookies in the emails that we sent to our mailing list, allowing us to track how many people open and read our emails. This helps us to understand which content our audience is interested in so that we can ensure our emails are relevant to you.

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